Accio! Quarterly Box questions?
Customers with existing Accio! Box subscriptions on May 11th will be automatically transitioned into the new quarterly Accio! Box, while supplies last.
Have questions about your current subscription transition:
- Looking to opt-out of the quarterly box transition? Please go to your subscription portal by May 10th, 2022 and cancel your Accio! Box subscription. Beware - if you cancel before April 20th, you will not receive May's box.
- Will there still be a monthly box? Monthly boxes will no longer be shipped after May 2022, May will be the last monthly box. We are 100% transitioning to quarterly boxes going forward and we're excited about all the savings and improvements you'll get as a result!
- What will happen with my current $39.99/Mo subscription? Current $39.99/Mo plans will be moved to quarterly plan $64.99 every 3mo - while supplies last. To make sure you are guaranteed a box, please reserve it here.
- If I prepaid for 3/6/12mo of Accio! Box, what then? If you have an active prepaid Accio! Box subscription, then your current balance paid will be automatically applied to your upcoming quarterly box, no need to repurchase!
- 12Mo Prepaid will be transitioned to Annual Quarterly at $259.96 every 12mo (save up to 67% on shipping)
- 6Mo Prepaid will be transitioned to Annual Quarterly at $259.96 every 12mo (save up to 67% on shipping)
- 3Mo Prepaid will be transitioned to Quarterly at $64.99 every 3mo (save up to 67% on shipping)
- If I prepaid for 3/6/12mo of Accio! Box, and I want to opt out? If you'd like to cancel your subscription for the remainder of your pre-paid boxes, please go to your subscription portal by May 10th, 2022 and cancel your Accio! Box and your remainder balance will be refunded to you after May 20th.
- How often do quarterly boxes ship? Quarterly boxes will ship every three months, with the first box shipping in June, second in September, then Dec, and March 2023, and so on.
How can I make sure I get the first quarterly box in June? New box supplies are limited, with priority access for current subscribers. To make sure you secure a box, please do it here.
- How can I stay updated with quarterly box updates? You can stay up to date by reserving your spot in line for the new box here. We're creating a strictly limited inventory, and there's a chance we may sell out even before we open sales for the general public. So don't take any chances!
What can I expect from the Accio! Box?
Accio! is not like your typical fandom box. We source all our items from independent designers and artists, and we pay them fairly for their time and talent. This means a couple of things:
- We are a quality over quantity box. Because we are committed to paying artists what they’re worth, our boxes do not contain quite as many items as some other boxes you can subscribe to. Our box usually contains 5-6 items. How many things we include from month to month varies a lot based on our own costs, but the things we choose to include are always well-made items we would be glad to own ourselves!
- If you’re looking for a crate jam-packed with vinyl figurines and other mass-manufactured products, there’s a box out there for you! It’s just not Accio! Box. We try to find items that are unique and fun, and not something you can find on a store shelf. We realize this aesthetic isn’t for everyone, and that’s okay! That’s why it’s great that there are so many fandom boxes out there to choose from.
If you want to see some examples of items we’ve included in the past, check out our Instagram page!
When will my box arrive?
Our cutoff for orders is the last day of each month, so any boxes ordered during the current month will ship the following month. We aim to ship all our parcels by the 15th of each month. If you’re ever confused about ship dates and when to expect your box, you can always shoot us an email and we’d be happy to help!
Will I get a House item every month?
No. As noted elsewhere on our site, House items are sent periodically throughout the subscription when we find one that fits well with the theme, but many boxes will not contain a specific House item. We have subscribers select a House preference at sign up but do not guarantee a House item in any particular box.
Will I get a t-shirt every month?
No. Wearable items are not included in every box. We used to send shirts 6-7 times per year but after getting more feedback from our magical community, it seems ya'll really love our tees. So we now aim to send up to 9 tees per year.. We have subscribers select a shirt size at sign up but do not guarantee them in any particular box.
Is the Accio! Box suitable for children?
Ehhhhh… not really. Our box is geared toward adult fans of the books. Many of our items are geared toward grownups who have their own homes to decorate and who can appreciate handmade, artisanal fandom collectibles. We also can’t guarantee that we won’t choose in the future to send out items that have adult themes or humor, so we recommend our box for 18 years and up.
Can I skip a month and still keep my subscription active?
Yep, you sure can! Just log into your account and you can choose to skip a renewal at any time. If you have a hard time figuring out how to do this, just let us know and we can help.
Do you accept international orders?
We recently re-opened international shipping, so we can accept orders from all over the world. Shipping is calculated based on your country. Here are some things to note about international shipping:
- It’s kinda pricey. The shipping prices we offer are the best rates offered by USPS for overseas shipments. There are cheaper services available, but USPS offers the best protection for your items at this price point. It’s important to us to get your packages to you as quickly as possible, with minimal chance for loss or damage. That being said, expect to add about an additional $15-20 to your order if you live outside of the United States.
- Customs duties are not included in these rates. We can’t get around import taxes. If your country charges you additional fees or makes you travel to a customs office to retrieve your items, there is very little we can do about it. We are bound by law to report accurately on customs forms. (Falsifying these to get you cheaper customs duties is a federal crime and could get us fined thousands of Galleons or thrown in Azkaban! YIKES!) You will be responsible for whatever import duties your country imposes, and we have no way of calculating these ourselves, so, unfortunately, we cannot help you figure out what the final total will be after factoring these in.
- The further a package has to travel, the more chance there is for a mishap. Lost packages and broken merchandise are a lot more likely with international orders than domestic ones, and unfortunately, we can offer no guarantees once the item leaves the USA. If an item is lost in transit, we will do what we can to help you track it down, but we cannot be held responsible for items that are lost after leaving our borders. We also pack all of our boxes carefully to help ensure intact delivery, but for international packages, we cannot guarantee that they will arrive unbroken, and you are ordering these items at your own risk. In the event of damaged merchandise, we are happy to replace the item, but shipping costs to mail it out may be at the subscriber’s expense, at our discretion.
- If you don’t claim your package at customs and it comes back to us, we cannot re-ship it at our expense. You are responsible for retrieving your items from customs in a timely fashion and paying any fees that may be required. If you choose not to do so, the package comes back to us. In the event of this happening, you may pay to have it re-shipped at your own expense.
If you have any questions about international orders, please reach out and we will be glad to answer them. You can also view a video explaining all our international shipping policies here on our YouTube channel.
Is the Accio! Box vegan?
Yes! We believe all creatures are magical, so we have committed to ensuring that all our products are vegan and cruelty-free. Vegan food items are sent out pretty infrequently, but veganism extends far beyond just what we eat. We do candles and body care items quite often, and we ensure that those meet these standards as well.
Do you offer a scent-free or allergy-friendly option?
Currently, we do not have the capability to track and substitute items for subscribers who would prefer scent-free or allergy-friendly boxes. The best option for customers who are sensitive to scents and allergens is to browse our past boxes and overstock items in our shop, which allows you to pick and choose what items you would like to purchase.
Have a question that’s not answered here?
Shoot us an email and we would be happy to help! You can reach us at firstname.lastname@example.org.